We always aim to deliver the highest quality of product; any items you receive should be unused, unopened, in new condition and complete if part of a set.
In the unlikely event you experience a problem with goods that you have received from us, please contact us immediately.
If goods are received damaged or become faulty and within 14 days of receipt, in most circumstances we will be able to arrange a collection, and where required or possible, a replacement. In the event that it may not be safe to return the goods to us, for example, broken glass, we will advise you of the most appropriate action to take. Do not dispose of items unless we clearly instruct you to. We cannot be held liable if you choose to dispose of the goods without our instruction.
For larger items such as appliances or furniture, the supplier of the item may request an engineer / technician inspection prior to collection. There is no charge for this inspection if the item is within our 14 Day Approval Period however, outside of this period charges may apply. We will always notify you of this if this is the case.
If your item becomes faulty after our 14 Day Approval Period but is within its manufacturer guarantee, please contact us immediately.
Where required we will either ask you to return the item for inspection, or for larger items such as furniture or appliances, arrange an engineer / technician inspection. We may also ask you for photographic evidence.
Prior to returning, can we please request that where applicable, any password protection is removed and the device is reset to the original factory settings. We recommend you back up the device before the reset, as we are not responsible for any loss of data or reinstallation of any software you may have installed yourself.
It is important that the item is returned clear of all passwords and any personal data. Should the return be received by us in a locked state then unfortunately we would be unable to examine the item and have no option but to return the goods to you.
On receipt of the return in its original factory settings, we will undertake an examination of the item and one of the below will apply:
• If returned within the approval period you will be credited from the original return date.
• If outside of the approval period and found to be faulty you will be credited.
• If the item is outside of approval and no fault is found, the item will not be credited and the unit will be returned to you.
In the unlikely event you experience a problem with goods that you have received from us, please contact us immediately.
If goods are received damaged or become faulty and within 14 days of receipt, in most circumstances we will be able to arrange a collection, and where required or possible, a replacement. In the event that it may not be safe to return the goods to us, for example, broken glass, we will advise you of the most appropriate action to take. Do not dispose of items unless we clearly instruct you to. We cannot be held liable if you choose to dispose of the goods without our instruction.
For larger items such as appliances or furniture, the supplier of the item may request an engineer / technician inspection prior to collection. There is no charge for this inspection if the item is within our 14 Day Approval Period however, outside of this period charges may apply. We will always notify you of this if this is the case.
If your item becomes faulty after our 14 Day Approval Period but is within its manufacturer guarantee, please contact us immediately.
Where required we will either ask you to return the item for inspection, or for larger items such as furniture or appliances, arrange an engineer / technician inspection. We may also ask you for photographic evidence.
Prior to returning, can we please request that where applicable, any password protection is removed and the device is reset to the original factory settings. We recommend you back up the device before the reset, as we are not responsible for any loss of data or reinstallation of any software you may have installed yourself.
It is important that the item is returned clear of all passwords and any personal data. Should the return be received by us in a locked state then unfortunately we would be unable to examine the item and have no option but to return the goods to you.
On receipt of the return in its original factory settings, we will undertake an examination of the item and one of the below will apply:
• If returned within the approval period you will be credited from the original return date.
• If outside of the approval period and found to be faulty you will be credited.
• If the item is outside of approval and no fault is found, the item will not be credited and the unit will be returned to you.