What is your Christmas returns period?

You have up to the 10th January 2027 to return your items.
How do I return an item?

You can return items for FREE within 28 days of delivery for a full refund. If you're not happy with your purchase, please arrange your return within 14 days of delivery to ensure it satisfies our returns policy.

  1. Sign in to My Account
    Go to Order & Returns then select ‘Return Items’.
  2. Select items to return
    Also tell us why you’re returning them.
  3. Choose your return method
    We’ll show you the available return options, including where you can drop it off, whether you need a printer, and whether home collection is available.

    Drop-off. 
    Simply drop off your parcel at a local ParcelShop, Locker, Post Office or selected Asda store. Use the QR code provided, or print and attach your label.

    Home collection
    Print and attach your return label before courier collection.
  4. Pack up your items securely
    Use the original packaging if available, then return your parcel using your chosen method.
  5. Track your return and refund
    You'll receive email updates as your parcel makes its way back to us and when your refund is processed.

Refunds typically appear within 10 days of your return drop off or collection, there is no need to contact us before this time.
I don't have returns label where can I get one?

You can now print a label at your local Drop off location by choosing the QR code option when booking your return

You can also choose to print a label at home as part of the returns booking process, which will be needed for Courier Collections.
How do I track my return?

You'll receive email updates as your parcel makes its way back to us and when your refund is processed.
How long does it take to refund me after returning my item?

Any refund you receive for returned goods will be credited to the payment method used; your credit account or your credit / debit card, as appropriate.

If you added the item to your credit account the refund will be reflected in your next monthly statement. If you have a balance outstanding, the amount will be deducted from your balance. If the balance has already been paid, it will show as a credit.

We will process your refund as quickly as possible, normally within 7 - 10 days of collection.

Please remember to provide proof of return, such as a barcode, wherever possible.
Can I return different orders in one parcel?

Yes, you can return multiple items in the same parcel if they’re from the same supplier and are grouped together during the online returns process.

Items from different suppliers must be returned separately, as they may have different return addresses and require a separate returns label. The returns journey will show you which items can be packed together and provide the correct label for each parcel.

Returns must be complete, unused, and in their original packaging wherever possible.
Do you offer exchanges?

Unfortunately, we don't offer exchanges of items. If you wish to exchange an item for a different size or colour, please arrange a return of the unwanted item and reorder the desired replacement.
Returns & Cancellation Policy

We want you to be happy with your purchase, and that's why returns are FREE. If you change your mind or there’s a problem with your order, this policy explains what to do and what your rights are.

Your Right to Cancel (Change of Mind)

Under UK law (Consumer Contracts Regulations 2013), you have the right to cancel most online orders within 14 days of receiving your goods, without giving a reason.

If your order is sent in multiple deliveries, the cancellation period ends 14 days after you receive the final item.

To cancel your order, you must contact us before the end of the 14-day period.

After you tell us you wish to cancel, you then have a further 14 days to return the goods.

Refunds

  • If you cancel your order or return an eligible item, we will refund:The full price of the goods
  • Refunds will be made using your original payment method, and will be issued:Within 14 days of receiving the goods back, orWithin 14 days of receiving proof of return — whichever comes first

Items That Cannot Be Returned Unless Faulty

Unless faulty, we cannot accept returns or cancellations for:

  • Personalised or bespoke items
  • Perishable goods (including supplements and food)
  • Perfume* and aftershave*
  • Beauty products* and toiletries*
  • Items sealed for hygiene reasons (e.g. underwear, swimwear, earrings, mattresses, bedding, pillows, mattress protectors) if unsealed
  • Sealed audio, video or software if opened
  • Sealed smart devices (including phones, tablets, wearables, Apple® products, computers) if the seal is broken, used, or security tag removed

* These items must be returned unopened, with hygiene/security seals intact.

Condition of Returned Goods

You may inspect goods as you would in a shop, but items must not:

  • Be used
  • Be set up or installed
  • Have hygiene or security seals removed
  • Be connected to personal accounts (e.g. iCloud)
  • Have data or software installed

Where possible, items should be returned in original packaging and with branded tags attached.

If goods are handled beyond what is necessary, we may make a deduction from your refund for loss in value.

If items are returned outside this policy, we may:

  • Accept them and apply a deduction, up to the full item value, or
  • Return them to you at your cost

Your statutory rights are not affected.
How do I return a faulty item?

For information on what to do if an item becomes faulty, click here.

Faulty items must be returned individually; please notify us in the event that an item becomes faulty, so that we can expect the return and rectify the issue for you as quickly as possible.
Our non returnable items policy

Some of the items on our website are listed as 'Non-Returnable', and are not supplied on our usual approval terms. Items of this nature will have the red coloured NR logo clearly displayed alongside them

The right to cancel does not apply to the supply of goods that are made to the customer’s specifications or are clearly personalised, the supply of goods which are likely to deteriorate or expire rapidly, sealed goods which are not suitable for return due to health protection or hygiene reasons (if they become unsealed after delivery), sealed audio/video recordings or sealed computer software (if the goods become unsealed after delivery).

Should a non-returnable item become faulty within guarantee, you should notify us so that we can take the appropriate remedial action.
Why has my return not been refunded?

Most returns are refunded back to your credit account or the card you made payment with within 7 - 10 days of being dropped off or collected.

If for any reason you have not been credited for any of your returned items you must inform us within 60 days of collection, otherwise the claim will be invalid.

Please get in touch as soon as possible and we will look into this for you. We may ask for proof of return to support your query.